웹한글 Open 시 오류가 나면서 백지로나오는 경우입니다.

웹한글 기안기
1

안녕하세요

한글파일 open 시 오류가나고있습니다.

웹한글 was쪽 에러로그입니다.

[com.hancom.webhwp.control.exception.ExceptionControllerAdvice.ajaxException(ExceptionControllerAdvice.java:89)] - ajaxException :
com.hancom.webhwp.control.exception.AjaxException: com.hancom.webhwp.control.exception.HwpSDKException: -2147401697

문의들 이력찾아보니 한글파일내 그림등이 link 로 걸려있을때 발생할수있다고 봤는데

제가 확인한문서는 그림들이 존재하긴하지만 link로 걸린게 없었습니다.

혹시 또 어떤 경우에 발생할수있는 오류인지 알 수 있을까요?

2

안녕하세요.

해당 로그만으로는 원인을 파악하기 어렵습니다.
파일 Open 시 발생하는 로그 전체를 봐야 원인 파악이 가능합니다.

3

image
image1069×229 14.5 KB

image
image1358×878 161 KB

특정문서에대해서만 openurl 할때 오류가 나고있습니다. 확인이가능할까요?

2024-04-11 11:34:42.647 ERROR [http-nio-18080-exec-10] [com.hancom.webhwp.control.exception.ExceptionControllerAdvice.ajaxException(ExceptionControllerAdvice.java:89)] - ajaxException :
com.hancom.webhwp.control.exception.AjaxException: com.hancom.webhwp.control.exception.HwpSDKException: -2147401697
at com.hancom.webhwp.control.exception.DefaultException.ajaxException(DefaultException.java:174) ~[classes/:?]
at com.hancom.webhwp.control.filter.controller.OpenController.documentOpen(OpenController.java:171) ~[classes/:?]
at sun.reflect.GeneratedMethodAccessor77.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_261]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_261]
at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205) ~[spring-web-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:133) ~[spring-web-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:97) ~[spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:827) ~[spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:738) ~[spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85) ~[spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:967) [spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901) [spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970) [spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872) [spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:652) [servlet-api.jar:4.0.FR]
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846) [spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) [servlet-api.jar:4.0.FR]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:9.0.37]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:9.0.37]
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197) [spring-web-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.17.RELEASE.jar:4.3.17.RELEASE]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:9.0.37]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:9.0.37]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) [tomcat-websocket.jar:9.0.37]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:9.0.37]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:9.0.37]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202) [catalina.jar:9.0.37]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) [catalina.jar:9.0.37]
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) [catalina.jar:9.0.37]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139) [catalina.jar:9.0.37]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) [catalina.jar:9.0.37]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690) [catalina.jar:9.0.37]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) [catalina.jar:9.0.37]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) [catalina.jar:9.0.37]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:373) [tomcat-coyote.jar:9.0.37]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) [tomcat-coyote.jar:9.0.37]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868) [tomcat-coyote.jar:9.0.37]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1589) [tomcat-coyote.jar:9.0.37]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:9.0.37]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_261]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_261]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:9.0.37]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_261]
Caused by: com.hancom.webhwp.control.exception.HwpSDKException: -2147401697
at com.hancom.webhwp.control.exception.DefaultException.hwpSdkException(DefaultException.java:104) ~[classes/:?]
at com.hancom.webhwp.control.filter.controller.OpenController.convert(OpenController.java:223) ~[classes/:?]
at com.hancom.webhwp.control.filter.controller.OpenController.documentOpen(OpenController.java:167) ~[classes/:?]
… 42 more

4

필터 오류로 보입니다.
특정 문서를 첨부로 올려 주실 수 있을까요.?

5

173583_backup_20240409180228.hwp (190.5 KB)

네 첨부하였습니다.

6

안녕하세요.
첨부 파일을 “10.80.0.2655” 버전 기준으로 open 시 정상적으로 열리고 있습니다.
오류가 발생하는 기안기 서버의 버전이 어떻게 될까요.?

7

10.80.0.2316 입니다.

10.80.0.2316 버전문제라고 보면될까요??

8

2316 버전이면 23년 6월에 발행된 버전입니다.
버전 문제로 보입니다.

감사합니다.