openurl 호출 시 에러 문의(errorCode: 4100)

안녕하세요.

문서 작성 및 조회 시 openurl 함수를 호출할 때 문서는 백지로 표시되며 아래 내용의 에러가 발생합니다.
해당 오류가 발생하다가 여러 번 문서 조회 시도 시 정상적으로 문서가 조회되기도 합니다.
문서에 이미지, 링크 등은 없는 문서임에도 해당 오류가 빈번하게 발생하고 있습니다.

[com.hancom.webhwp.control.exception.ExceptionControllerAdvice.ajaxException(ExceptionControllerAdvice.java:89)] - ajaxException :

com.hancom.webhwp.control.exception.AjaxException: com.hancom.webhwp.control.exception.HwpSDKException: -2147467233

        at com.hancom.webhwp.control.exception.DefaultException.ajaxException(DefaultException.java:174) ~[classes/:?]

        at com.hancom.webhwp.control.filter.controller.OpenController.documentOpen(OpenController.java:191) ~[classes/:?]

        at sun.reflect.GeneratedMethodAccessor68.invoke(Unknown Source) ~[?:?]

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_392]

        at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_392]

        at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205) ~[spring-web-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:133) ~[spring-web-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:97) ~[spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:827) ~[spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:738) ~[spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85) ~[spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:967) [spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901) [spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970) [spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872) [spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:555) [servlet-api.jar:4.0.FR]

        at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846) [spring-webmvc-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) [servlet-api.jar:4.0.FR]

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209) [catalina.jar:9.0.86]

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) [catalina.jar:9.0.86]

        at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197) [spring-web-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.17.RELEASE.jar:4.3.17.RELEASE]

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178) [catalina.jar:9.0.86]

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) [catalina.jar:9.0.86]

        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51) [tomcat-websocket.jar:9.0.86]

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178) [catalina.jar:9.0.86]

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) [catalina.jar:9.0.86]

        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168) [catalina.jar:9.0.86]

        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) [catalina.jar:9.0.86]

        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481) [catalina.jar:9.0.86]

        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130) [catalina.jar:9.0.86]

        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) [catalina.jar:9.0.86]

        at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:670) [catalina.jar:9.0.86]

        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) [catalina.jar:9.0.86]

        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346) [catalina.jar:9.0.86]

        at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:390) [tomcat-coyote.jar:9.0.86]

        at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) [tomcat-coyote.jar:9.0.86]

        at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928) [tomcat-coyote.jar:9.0.86]

        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1794) [tomcat-coyote.jar:9.0.86]

        at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) [tomcat-coyote.jar:9.0.86]

        at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) [tomcat-util.jar:9.0.86]

        at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) [tomcat-util.jar:9.0.86]

        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63) [tomcat-util.jar:9.0.86]

        at java.lang.Thread.run(Thread.java:750) [?:1.8.0_392]

Caused by: com.hancom.webhwp.control.exception.HwpSDKException: -2147467233

        at com.hancom.webhwp.control.exception.DefaultException.hwpSdkException(DefaultException.java:104) ~[classes/:?]

        at com.hancom.webhwp.control.filter.controller.OpenController.convert(OpenController.java:243) ~[classes/:?]

        at com.hancom.webhwp.control.filter.controller.OpenController.documentOpen(OpenController.java:187) ~[classes/:?]

        ... 42 more

내용 확인 부탁드립니다.

안녕하세요.

올려주신 로그만으로는 오류를 파악하기 힘들 것 같습니다.
하기 말씀드리는 경로에 있는 로그 중, 오류가 발생한 로그가 표기된 파일 업로드해주시면 확인해보겠습니다.

  1. {기안기설치경로}/webhwp-filter-service/logs 하위의 filter-service.log , filter-service-1950*.log
  2. {기안기설치경로}/tomcat/logs/filterserver.log

감사합니다.

안녕하세요. 로그파일 첨부드립니다. 감사합니다.
(최대 5개까지 첨부 가능하여 나눠서 올립니다.)
filterserver.txt (2.5 MB)
filter-service.txt (1.3 KB)
filter-service-19501.txt (1.3 MB)
filter-service-19502.txt (1.3 MB)

안녕하세요. 로그파일 첨부드립니다. 감사합니다.
(최대 5개까지 첨부 가능하여 나눠서 올립니다.)
filter-service-19503.txt (1.3 MB)
filter-service-19504.txt (1.4 MB)
filter-service-19505.txt (1.3 MB)
filter-service-19506.txt (1.4 MB)

안녕하세요.

로그 확인 결과, 문서 변환 실패로 보여집니다.
변환에 실패하는 문서도 함께 확인이 필요해 보입니다.
문서 같이 업로드 해주시면 재검토 해보겠습니다.

감사합니다.