백지 화면 문제 문의입니다.

문제 버전 : webhwpctrl_v2-package-general-147.zip (13.82.0.147)
정상 버전 : webhwpctrl_v2-package-general-136.zip (13.82.0.136)

147 버전으로 운용중에 있고 문서 합치는 로직에서 오류가 있어 문의 드립니다.

136 버전은 문제가 없어 보이고 147에서 문제가 있네요.

로그 내용 확인해 보시고 답변 부탁드리겠습니다.

감사합니다.

filterserver.log 첨부합니다. 외 다른 로그엔 별다른 이상 로그는 보이지 않아 filterserver.log 만 첨부합니다.

filterserver.txt (35.5 KB)

2025-07-29 10:06:12.970 INFO [http-nio-8090-exec-16] [com.hancom.hwp.service.connect.AbsHwpCommandConnect.executeResult(AbsHwpCommandConnect.java:36)] - result: - 2147467233
2025-07-29 10:06:12.971 INFO [http-nio-8090-exec-16] [com.hancom.webhwp.control.filter.controller.OpenController.convert(OpenController.java:239)] - [ADMIN_LOG][O PEN] : (false) From : pjt.project.plan.File.Down , To : pjt.project.plan.File.json
2025-07-29 10:06:12.971 INFO [http-nio-8090-exec-16] [com.hancom.webhwp.control.filter.controller.OpenController.convert(OpenController.java:271)] - [ADMIN_LOG][O PEN] : (false) From : pjt.project.plan.File.Down , To : pjt.project.plan.File.json
2025-07-29 10:06:12.971 ERROR [http-nio-8090-exec-16] [com.hancom.webhwp.control.exception.ExceptionControllerAdvice.ajaxException(ExceptionControllerAdvice.java: 89)] - ajaxException :
com.hancom.webhwp.control.exception.AjaxException: com.hancom.webhwp.control.exception.HwpSDKException: -2147467233
at com.hancom.webhwp.control.exception.DefaultException.ajaxException(DefaultException.java:174) ~[classes/:?]
at com.hancom.webhwp.control.filter.controller.OpenController.documentOpen(OpenController.java:191) ~[classes/:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_342]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_342]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_342]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_342]
at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205) ~[spring-web-5.3.32.jar:5.3.32]
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150) ~[spring-web-5.3.32.jar:5.3.32]
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:117) ~[spring-we bmvc-5.3.32.jar:5.3.32]
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:898) ~[spring- webmvc-5.3.32.jar:5.3.32]
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:809) ~[spring-webmv c-5.3.32.jar:5.3.32]
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87) ~[spring-webmvc-5.3.32.jar:5.3.32]
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1072) [spring-webmvc-5.3.32.jar:5.3.32]
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:965) [spring-webmvc-5.3.32.jar:5.3.32]
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006) [spring-webmvc-5.3.32.jar:5.3.32]
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:909) [spring-webmvc-5.3.32.jar:5.3.32]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:660) [servlet-api.jar:?]
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883) [spring-webmvc-5.3.32.jar:5.3.32]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.56]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.56]
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201) [spring-web-5.3.32.jar:5.3.32]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117) [spring-web-5.3.32.jar:5.3.32]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.56]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.56]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.56]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.56]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.56]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199) [catalina.jar:8.5.56]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) [catalina.jar:8.5.56]
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543) [catalina.jar:8.5.56]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139) [catalina.jar:8.5.56]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81) [catalina.jar:8.5.56]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690) [catalina.jar:8.5.56]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) [catalina.jar:8.5.56]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) [catalina.jar:8.5.56]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:615) [tomcat-coyote.jar:8.5.56]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) [tomcat-coyote.jar:8.5.56]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818) [tomcat-coyote.jar:8.5.56]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1627) [tomcat-coyote.jar:8.5.56]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.56]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_342]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_342]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.56]
at java.lang.Thread.run(Thread.java:750) [?:1.8.0_342]
Caused by: com.hancom.webhwp.control.exception.HwpSDKException: -2147467233
at com.hancom.webhwp.control.exception.DefaultException.hwpSdkException(DefaultException.java:104) ~[classes/:?]
at com.hancom.webhwp.control.filter.controller.OpenController.convert(OpenController.java:243) ~[classes/:?]
at com.hancom.webhwp.control.filter.controller.OpenController.documentOpen(OpenController.java:187) ~[classes/:?]
… 43 more

안녕하세요.

로그 상 문서 변환 에러일 가능성이 높아보입니다.

상위 버전에서 문제가 있다면 문서를 받아 확인이 필요한 부분이기에, 공인파트너사 또는 기술지원으로 문의주시면 대응하도록 하겠습니다.

감사합니다.